The group who ordered the 10 pizzas I guess were more than happy to accept (and sign for) my order. It was later figured out from talking with some other hotel guests, that another group ordered 10 pizzas for delivery to the 2 nd floor conference area around the same time I placed the 30 pizza order (not clear who ordered first, although I think I did), and for some reason they decided to deliver all 40 pies to that group, even though they had only paid for 10 in their order, and the credit card/delivery names must have been different name. The impression I had was that he was totally ignoring me, and did not believe that I had anything to do with the order he was delivering. «Upstairs?!? All the others?!? My entire order is supposed to be delivered down here to me!!» He must have thought I was crazy as he just turned away from me when I said that and promptly delivered my pizzas to another group upstairs. The delivery person responded with the question: «Do you want me to put these upstairs with all the others». I stopped him, told them I was the purchaser of the 30 pizza order and confirmed the three different types/quantities that I had specified. As the person on the line was asking questions of the cook staff on my delivery, I saw a delivery person walk in the hotel lobby with a pile of about 10 pizzas in arm, promptly heading for the escalators going to the 2 nd floor hotel conference area I mentioned thought the delivery was here, and hung up the phone to intercept the delivery before he made it to the escalator. I responded that there would be no elevator involved, as delivery was expected in the lobby. They said the pizzas already went out and that «they are likely coming up the elevator right now». 35 minutes later ( 1: 45 minutes after first placing the order), I call back after no receiving a text, for another status update and ETA. The call ended with the promise that they would text my phone to notify me as the pizzas were leaving the shop, so that I could ensure that I was there to meet them in the hotel lobby and on the look-out when they arrived. I called 70 minutes later for a status update when they had not arrived yet I understood this was a large order and simply wanted an ETA. I was told at the end of the call, after I paid in full with a credit card, they would be delivered in about an hour. I called in an order for 10 cheese, 10, sausage, and 10 pepperoni pizzas in the late evening. They ripped me off! (primarily due to the incompetence of their delivery and order taking staff). I wish I had read the reviews below before taking the Hyatt Hotel’s front desk recommendation, and placing a large order for 30 Pizza’s with them on Saturday evening, September 27 th, 2014. AVOID THIS PLACE! If you order after reading all the bad reviews (especially this story), you will have no one to blame but yourself.
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